FrendzLive sells digital services only. No physical products are shipped. Purchases are delivered digitally to your FrendzLive account.
What we deliver
FrendzLive, operated by Zoiwo, provides digital credits, online one-to-one live consultation and conversation services, and free-to-watch live streams. There is no physical shipment, courier or postal delivery, and no shipping charges apply.
Delivery method
After successful payment, the purchased credits or service are added to the FrendzLive account you were logged in to when you paid. Sessions are delivered online, as live one-to-one calls through the FrendzLive platform. Live streams are watched online in the FrendzLive platform and are free.
Delivery time
Credits are normally added immediately after the payment is confirmed by the payment processor. Occasionally, confirmation from the bank or payment processor can be delayed. If your credits or service are not reflected in your account after a successful payment, contact support@zoiwo.com with your transaction ID.
Failed or delayed delivery
If payment was deducted but credits or the service were not delivered because of a technical issue, you may request a refund or the delivery of the credits within 7 days of the transaction, as set out in the Refund & Cancellation Policy.
Service availability
Sessions depend on the availability of hosts and consultants and on your internet connection. Availability is shown on the platform before you connect.
Delivery area
FrendzLive services are provided online. Payments through this website are accepted in Indian Rupees (INR).
Contact
Zoiwo (operator of FrendzLive)
113 Viman Vihar,
Toll Tax,
Pratap Nagar,
Sanganer,
Jaipur, Rajasthan – 302033,
India
Email: support@zoiwo.com