Zoiwo is committed to resolving customer complaints about FrendzLive fairly and promptly. This page explains how to raise a complaint or grievance.
Step 1 — Contact customer support
Most issues (account, payment, refund, technical or service issues) are resolved fastest by customer support. Email support@zoiwo.com and include your registered email, transaction ID (if applicable), the date and a description of the issue.
Step 2 — Raise a formal grievance
If you are not satisfied with the response, or your complaint relates to content, conduct, privacy or safety on FrendzLive, email support@zoiwo.com with the subject line "Grievance". Please include:
- Your name and registered email
- The nature of the grievance and relevant details (date, time, account name of the other party, transaction ID if applicable)
- Any supporting information
- What resolution you are seeking
Grievance Officer
- Name
- Grievance Officer, Zoiwo
- Organisation
- Zoiwo (operator of FrendzLive)
- support@zoiwo.com (subject: "Grievance")
- Address
- 113 Viman Vihar,
Toll Tax,
Pratap Nagar,
Sanganer,
Jaipur, Rajasthan – 302033,
India
Timelines
We aim to acknowledge grievances within 24 hours and to resolve them within 15 days of receipt. Complex cases may need more information from you; we will keep you informed.
Reporting urgent safety issues
For content or conduct involving minors, threats or other serious safety issues, use the subject line "Urgent safety report". These reports are prioritised. If anyone is in immediate danger, contact 112.
Your other rights
This process does not affect any right you may have to approach a consumer commission or other authority under applicable law.